Sales Consultant

Sales Consultant | Life Insurance

Your New Company

Join one of Australia’s leading life insurance providers, dedicated to supporting the community in both their professional and personal lives. This is an organization built on trust and peace of mind; they are currently seeking a Sales and Service Expert to act as a brand ambassador and advocate for their members.

Your New Role

As a Sales & Service Consultant, you will be the vital link between the company and its members. You will balance high-quality customer service with a results-driven approach, ensuring every interaction adds value to the customer's journey.

Key Responsibilities:

• Customer Engagement: Deliver a customer-centric experience through a blend of inbound and outbound calls, ensuring stakeholders feel supported and heard.

• Application Management: Guide customers through the application process over the phone, focusing on accuracy and conversion.

• End-to-End Servicing: Process new business onboarding and existing member requests with strict adherence to compliance and Service Level Agreements (SLAs).

• Continuous Improvement: Proactively identify opportunities to improve service delivery, streamline business efficiencies, and drive growth.

Your Skills and Experience

We are looking for a resilient professional who thrives in a fast-paced environment and possesses a genuine desire to help others.

• Experience: At least 1 year of customer service or sales experience within a call centre environment (Finance or Insurance sector preferred).

• Communication: Exceptional verbal and written communication skills are essential.

• Technical Knowledge: RG146 Qualification (Insurance and/or Superannuation) is highly advantageous, though not mandatory.

• Attributes: High attention to detail, superior time management skills, and a "customer-first" mindset.

The Benefits

• Work-Life Balance: Monday to Friday (Rotating roster between 8am – 6pm) with no weekend work.

• Hybrid Flexibility: Enjoy a blend of working from home and from the office once training is successfully completed.

• Career Growth: Comprehensive onboarding and structured training programs designed to help you progress within the business.

• Culture & Environment: Work in a centrally located office with stunning views, close to major transport hubs, dining, and retail.

• Reward: Competitive salary plus potential performance-based bonuses.

Your Next Step

If you are ready to take the next step in your insurance career, we want to hear from you.

Apply Now: Please click the 'Apply' button to submit your updated CV or please email your updated CV to lavender.pham@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.